Shipping policy

Shipping & Returns Policy

1. Shipping Policy

We strive to get your order to you as quickly and efficiently as possible. Please review our shipping options and estimated delivery times below.

Order Processing Time

All orders are processed within 1–5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Estimated Delivery

Shipping charges for your order will be calculated and displayed at checkout based on your order value:

Order Value	Shipping Method	Cost	Estimated Delivery Time
Over $50.00	Express Shipping	FREE	10–25 Business Days
Under $50.00	Standard Shipping	$9.99	25–45 Business Days
Under $50.00	Express Shipping	$19.99	10–25 Business Days

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2. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Window

You have 60 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Restocking Fee

Please note that all returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.

How to Return

To initiate a return, please contact our customer service team. Please note that customers are responsible for arranging their own return shipping and covering the shipping costs.

Return Address:

Please ship your package to the following address:

Recipient: Mr. Wang

Phone: +86 15361598260

Address: Honghai Business Center, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China, 518000

(中文地址： 中国广东省深圳市宝安区松岗街道宏海商务中心，王先生收)

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the 20% restocking fee.

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3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions, please contact us at info@drktaxx.com